Workshop
Details
Workshop programme for
“Project on SOC Service Providing Procedure Improvement
To Increase Customer Satisfaction”
Friday 31st July 2009, At Prince Palace Hotel
08:30 – 09:00 hrsRegistration
09:00 – 09:15 hrsOpening remarks by Ms.Sibpun Wanawisut, Advisor of Secretariat of the Cabinet
09:15 – 10:30 hrsLecture on “Introduction to product and service benchmarking and its implementation” by lecturers of the
Thailand Productivity Institute
10:30 – 10:45 hrsCoffee break
10:45 – 12:00 hrsFocus groups workshop on “Identify development area of SOC service providing procedure”. Led by lecturers
of the Thailand Productivity Institute
12:00 – 13:00 hrsLuncheon
13:00 – 14:30 hrsFocus groups workshop (Cont.)
14:30 – 14:45 hrsCoffee break
14:45 – 16:00 hrs Summarize of the focus groups workshop result, by lecturers of the Thailand Productivity Institute
