Семинар
Details
POLITICAL ACADEMY III
Seminar 1-5 for Young politicians in 2006
Communication skills, Protocol and Diversity in the workplace
Diplomacy and the role of MFA
Skopje, 21st - 22nd January 2006
PROGRAM WEEKEND FOUR
IN HOTEL HOLIDAY INN
ROOM MILENIUM I
Saturday, 21st of January 2006
MOTIVA
Management Education and Training Center
09:30-11:00Opening; Introduction
Success factors at the work place
Feedback, Rules for improving feedback skills
Management Game - Feedback
Trust, Action that build trust
Rules for good human relationship
11:00 -11:15Coffee break
11:15 -13:00Active Listening, Poor listening,
Barriers to effective listening,
Management Game- Active listening
How to become a more effective listener,
Results of good listening
13:00 -14:00Lunch
14:00 -15:00Non-verbal communication,
Body language (kinetics),
Physical characteristics and appearance,
Voice (paralanguage), Management Game – Presentation skills
15:00 -15:15Coffee break
15:15 -16:15Protocol: Guidelines to follow - greeting guests, sitting position, etiquette during receptions/cocktails.
Universally accepted practices
16.15-17.30Diversity in the workplace
Cross-cultural management
Respecting differences
Office Etiquette abroad
Dealing with prejudice
Sunday, 22nd of January 2006
10:00 -11:00MFA as International players VS its Home Role
(Public expectations; Public Diplomacy)
Tripun Karapetrov, Former acting Ambassador in Moscow
11:00 -11:30Coffee break
11:30 -12:30The art of being a diplomat (or Institution of the ambassador)
Tripun Karapetrov, Former acting Ambassador in Moscow
End of the Seminar, Departure
